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About Us

Our Practice:

Riverway Medical Centre was founded by Dr. Rakesh Kaushal and Dr. Kiran Kaushal in 2010. We have since continued to expand and develop into our current Modern, Family friendly patient centred Medical Centre, whilst remaining a Bulk Billed practice for patient convenience. Over the years, we have diligently served the community and developed a strong bond with each of our patients, who will attest to our high quality of care. We give utmost importance to Medical Education and Competence, and are affiliated with James Cook University.

 

Riverway Medical Centre is conveniently located opposite Willows Shopping Centre. We are fully accredited and staffed by male and female General Practitioners who are available 7 days a week. We prioritise your care and convenience at every step. In doing so, our friendly staff will accept and assist you in making phone/online appointments or accomodate you if you chose to just walk-in.

 

To walk you through our practice, we are a large medical centre with Procedural/Treatment rooms, fully equipped modern consult rooms, state of the art technology for monitoring/recalling patients, on-site pathology and visiting allied health professionals. There is ample free easy parking for our patients at the front of our Centre.

 

Our friendly team of Doctors, Nurses, Receptionists and Allied health are always available for giving the best possible care to you and your loved ones.

 

Our Opening Hours:

Monday - Friday: 07:00am – 09:00pm

Saturday - Sunday: 08:00am – 04:00pm

After Hours Contact No: 0409 804 251

 

Pathology:

Sullivan Nicolaides Pathology is next door to Riverway Medical Centre and accessible from inside of Riverway Medical Centre.

 

Monday - Friday: 07:30am - 07:00pm

Saturday: 08:00am - 12:00pm

 

Radiology:

I-Med Radiology Network is located next door to Riverway Medical Centre. They offer X-RAY, CT, MRI, OPG, Bone Density Scan and Ultrasound. 

 

Monday - Friday: 08:30am - 05:00pm

 

Allied Health Services:

Here at Riverway Medical Centre, we have a visiting Dietitian, Diabetic Educator and a Podiatrist who are able to assist you in your personal health. If you would like to see other allied health professionals, please speak to one of our Doctors.

 

Appointments:

If you would like to schedule an appointment, please contact us on 07 4755 9000 or you can make a quick and easy appointment through our "Book Now" link. Please note we also welcome all walk-in patients.

 

Where possible, we will always try to ensure that we can find a suitable appointment time with your preferred doctor.

 

Please be aware that emergencies will be given priority, if this situation should occur when you are scheduled to attend the practice and there is an extended delay then our staff will ensure every effort is made to contact you and make alternative arrangement.

 

Please note: As we are a bulk billing medical practice, a valid medicare card needs to be sighted at the time of your appointment.

 

Information you supply:

For new patients, we will ask that you complete a new patient form prior to your consultation. To ensure optimal patient care, we request that you inform us of your cultural background.

 

Please inform us of any changes to your personal information on subsequent visits to us, such as change of contact or Medicare details, address or emergency contact.

 

Results:

When we receive significant abnormal test results, our staff will contact you to arrange a follow up appointment.

 

Results cannot be given over the phone and we advise that a follow up consultation for results is scheduled with your Doctor.

 

Health Information:

Patients of our practice have the right to access their personal health information under the Privacy Amendment (Private Sector) Act 2000.  On request for access to personal health information, our practice documents each request and endeavours to assist patients in granting access.  There may be charges involved in providing copies of all or part of your records.  Information may not be available immediately, please allow a minimum of four (4) working days for an access time to be arranged or information to be collated and copied.

 

Communication:

Receiving and returning telephone calls/email - a message is taken unless clinically necessary to interrupt a consultation and all messages are passed on to appropriate recipient either manually or via e-mail. The recipient will return telephone calls/emails to contact you at their earliest convenience.

 

Repeat Prescriptions:

You will need to see your General Practitioner in order to get a repeat prescription.

 

Referrals to specialists cannot be written without a consultation.

 

Afterhours Care:

Riverway Medical Centre provides afterhours telephone advice for current patients of the practice on 0409 804 251.

 

Privacy Policy:

Current as of: 16/7/20

Next Review Date: June 2021

 

Introduction:

This privacy policy is to provide information to you, our patient, on how your personal information (which includes your health information)is collected and used within our practice, and the circumstances in which we may share it with third parties.

 

Why and when your consent is necessary:

When you register as a patient of our practice, you provide consent for our GPs and practice staff to access and use your personal information so they can provide you with the best possible healthcare. Only staff who need to see your personal information will have access to it. If we need to use your information for anything else, we will seek additional consent from you to do this.

 

Why do we collect, use, hold and share your personal information:

Our practice will need to collect your personal information to provide healthcare services to you. Our main purpose for collecting, using, holding and sharing your personal information is to manage your health.

To provide a quality ongoing health care service, this practice collects information about all patients.

Sensitive information such as your current and previous medical conditions and family health history are necessary to provide an accurate diagnosis, and ongoing health care. Other personal information is required so we can contact you about your health and for financial claims and payments, practice audits and accreditation, and business processes (eg staff training).

 

How do we collect your personal information:

When you register as a patient for your first appointment our practice staff will collect your personal and demographic information via your registration. This practice uses digital health records and during the course of providing medical services, we may collect further personal information. Information can also be collected through electronic transfer of prescriptions, My Health Record or via shared health summary. We may also collect your information when you send us an email, telephone us, make an online appointment. In some circumstances when it is not practical or reasonable to collect from you, we may include other sources. These may include information from your guardian or responsible person; involved health care providers; such as specialists, hospitals, pathology and diagnostic imaging as well as Medicare, or department of Veterans Affairs (as necessary).

 

What personal information do we collect:

The information we will collect about you includes -

   · Names, date of birth, addresses, contact details

   · Medical information including medical history, medications, allergies, adverse events, immunisations social history and risk factors

   · Medicare number (where available) for identification and claiming purposes

   · Healthcare identifiers

   · Health fund details

 

When, why and with whom do we share your personal information:

We sometimes share your personal information-

   · With third parties who work with our practice for business purposes, such as accreditation agencies or information technology provides – these third parties are required to comply with APP’s and this policy

   · With other health care providers (only relevant information is included in referral letters)

   · When it is required or authorised by law (eg court subpoenas)

   · When it is necessary to lessen or prevent a serious threat to a patient’s life, health or safety or public health or safety, or it is impractical to obtain the patients consent

   · To assist in locating a missing person

   · To establish, exercise or defend an equitable claim

   · For the purpose of confidential dispute resolution process

   · When the is a statutory requirement to share certain personal information (eg some diseases require mandatory notification

   · During the course of providing medical services, through eTP, My Health Record (eg via Shared Health Summary)

 

Only people who need to access your information will be able to do so. Other than in the course of providing medical services or as otherwise described in this policy, our practice will not share personal information with any third party without your consent.

 

Our practice will not use your personal information for marketing any of our goods or services directly to you with your express consent. If you do consent, you may opt out of direct marketing at any time by notifying our practice in writing.

 

Our practice may use your personal information to improve the quality of services we offer to our patients through research and analysis of our patient data.

 

We may provide de-identified data to other organisations to improve population health outcomes. The information is secure, patients cannot be identified, and the information is stored within Australia. You can let our reception staff know if you do not want your information included.

 

How do we store and protect your personal information:

Our practice stores and protect personal information by electronic format and is protected by use of passwords and confidentiality agreements for all staff.

 

The practice endeavours to maintain accurate, up-to-date, and complete records. You can help us in this task by informing us of any changes to names and contact details. From time to time, we will ask you to verify that your personal information held by our practice is correct and current. You may also request that we correct or update your information, and you should make such requests in writing to Practice Manager, email: practiceadmin@northtownmedical.com.au. All information may be stored on paper and/or electronic formats. It is the policy of the practice to protect your information from unauthorised access, modification or disclosure.

 

Your health information will be kept for the minimum period as is legally required for administrative purposes. If your information is no longer needed after this time, it will be destroyed in a secure manner.

 

How can you access and correct your personal information at our practice?

Under Australian Privacy Legislation, you have the right to request access to, and correction of, your personal information. Our practice acknowledges patients may request access to their medical records. We require you to put this request in writing and this will be given to your treating doctor for authorisation to release your records, our practice will respond within a reasonable time please allow a minimum of four (4) working days. There are some circumstances, such as for legal reasons, where access to your medical information may be denied, but if this is the case you will be advised of the reason for the refusal.

 

There may be charges involved in providing copies of all or part of your records. Information may not be available immediately, please allow a minimum of four (4) working days for an access time to be arranged or information to be collated and copied. Transfer of Medical Records occurs an administration fee of $44.00 Health Summaries are provided free of charge.

 

Dealing with us anonymously:

You have the right to deal with us anonymously or under a pseudonym unless it is impracticable for to do so or unless we are required or authorised by law to only deal with identified individuals.

 

Under Privacy legislation, you can choose to remain anonymous if it is lawful and practicable to do so. In a medical context it could be dangerous for you to remain anonymous and it is not possible to claim Medicare or health insurance rebates without giving some identification.

 

How can you lodge a privacy-related complaint and how will the complaint be handled at our practice:

We take complaints and concerns regarding privacy seriously. You should express any privacy concerns you may have in writing. We will then attempt to resolve it in accordance with our resolution procedure.

If you have any complaints about the way this practice deals with your information please discuss this with your doctor. If you are still concerned after speaking to your doctor, feel free to contact:

 

Practice Manager, Riverway Medical Centre, P O Box 606, Thuringowa Central 4817, Telephone: 07 4755 9000 and or email: practiceadmin@riverwaymedical.com.au. You should express any privacy concerns you may have in writing our practice takes complaints and concerns regarding privacy seriously and we will reply in 2 working days. You may also contact the OAIC on 1300 363 992 or visit www.oaic.gov.au. Alternatively you can contact the Office of the Health Ombudsman, P O Box 13218, George Street, Brisbane. Telephone: 133646 Email: complaints@oho.qld.gov.au

 

Review of Privacy Policy:

Privacy policy will be reviewed regularly to ensure it is in accordance with any changes that may occur. We will notify our patients of any changes via the website.