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About Us

Riverway Medical Centre:

Riverway Medical Centre is a modern facility supporting doctors who operate their independent, family-friendly practices. The independent doctors who consult at Riverway Medical Centre have diligently served their community and developed a strong bond with their patients, who will attest to the high quality of care provided by them. We support Medical Education and Competence, and are affiliated with James Cook University.


Riverway Medical Centre is conveniently located opposite Willows Shopping Centre. The  doctors who consult at Riverway Medical Centre are fully accredited. Independent General Practitioners consult from the premises 7 days a week. The doctors consulting at Riverway Medical Centre prioritise your care and convenience at every step, and  our friendly team are available to assist you in making phone/online appointments with your doctor (or accommodate you if you chose to just walk-in).


We provide independent doctors with access to a large medical centre with Procedural/Treatment rooms, fully equipped modern consult rooms, state of the art technology for monitoring/recalling their patients, and on-site pathology facilities. There is ample free, easy parking at the front of our Centre.


MyMedicare Registrations:


If you would like to register with MyMedicare and choose our clinic as your preferred medical centre, you can now register online or in person at our clinic.


To register online:

First, you will need to start the registration process in your Medicare Online Account or Express Plus Medicare Mobile app. Find our medical centre in the list of registered GP clinics in MyMedicare before you start. Our medical centre staff will then accept the registration in the MyMedicare system. For an easy guide, you can follow these steps to register. When registering online, if you cannot find our clinic in the list of medical centres that are registered with MyMedicare, please check back later in the month, as we may still be going through the set-up process in the system.


To register in person:

Alternatively, you can visit our medical centre and fill out a registration form at reception. By signing the form, you are giving consent to our medical centre staff to register you in MyMedicare. Our practice staff will then complete the registration in the MyMedicare system for you.



MyMedicare is a new voluntary patient registration model that will provide some extra Medicare benefits to all patients who have a Medicare Card or Department of Veterans’ Affairs (DVA) Veteran card. You will only receive these additional benefits by registering your preferred clinic with Medicare.

Patients who have had two face-to-face consults with GPs in the clinic in the past 24 months can register for MyMedicare from 1 October 2023.

Make our clinic your home clinic!



No, registration is free and optional.



The goal of MyMedicare is to strengthen the relationship you have with your preferred doctor and medical centre. Attending the same clinic and seeing the same GPs for your medical appointments will allow your chosen doctor to provide you with better ongoing care. You can still attend other clinics, however, you will receive some extra benefits at your chosen clinic. If you want to choose our medical centre as your ‘home clinic’, you will need to register with MyMedicare, select our medical centre and choose your preferred GP. We welcome our current and past patients to choose our medical centre as their preferred home clinic.

Other benefits you will receive include:

  • All registered patients will have access to longer MBS-funded telehealth consultations (telephone calls) with GPs at your registered ‘home clinic’ (Levels C & D). This means you and your GP can have more in-depth conversations (over 20 minutes) about your health. Medicare will provide a larger rebate for these longer telehealth consults to help make it more affordable for you, but only at your registered home clinic.
  • From 1 November, the Australian Government is introducing a ‘Triple Bulk Billing’ incentive when GPs bulk bill children 15 and under, pensioners and concession card holders to help subsidise the rising costs of health care. This incentive may also apply to longer MBS telehealth consultations (Levels C, D and E) with your GP at your registered home clinic.

These initial benefits for registered patients will be expanded by the Australian Government over time, so registering our medical centre as your preferred ‘home clinic’ is important.



No, registration is voluntary. You can choose not to register, but you will miss out on the extra Medicare benefits that you could be receiving by choosing our medical centre as your preferred ‘home clinic’.



All patients can register for MyMedicare from 1 October 2023. There is no close date or deadline to register.



No, the goal of MyMedicare is to help strengthen the relationship you have with your preferred medical centre and doctor. Children are exempt from needing to have visited their GP twice in the past 24 months.



Registration is optional for all patients. If you want to receive the MyMedicare benefits for your children, you will need to register each child with MyMedicare and choose their preferred clinic and GP. A parent/guardian must register a child under 14 years and provide consent on their behalf. This will need to be completed at the practice via the paper form only.

Young people aged 14 to 17 years can register and provide consent without a parent/guardian. If a parent or guardian registers a minor aged between 14 and 17 years, the minor will need to tick a box declaring they have provided informed consent.



No. You can visit any medical centre or doctor you like; however, you will only receive the extra Medicare benefits at your chosen ‘home’ clinic. If you change your mind, you can also unregister at any time.

More information is available here:


Centre Opening Hours:

Monday - Thursday: 07:00am – 09:00pm

Friday: 07:00am - 06:00pm

Saturday - Sunday: 08:00am – 04:00pm


After Hours Contact No: 0409 804 251


The above hours of operation apply to Riverway Medical Centre and do not necessarily reflect the hours your independent doctor works. Please contact your doctor or reception for your doctor’s consultation hours.



Sullivan Nicolaides Pathology is next door to Riverway Medical Centre and accessible from inside of Riverway Medical Centre.


Monday & Friday: 07:00am - 05:00pm

Tuesday - Thursday: 07:00am - 06:00pm

Saturday: 08:00am - 1:00pm

Sunday: CLOSED


For more information, please visit:

Sullivan Nicolaides Pathology

Address: Shop 2A/ 12 Hervey Range Rd, Thuringowa Central QLD 4817
Phone: 07 4723 4555



I-Med Radiology Network is located next door to Riverway Medical Centre. They offer X-RAY, CT, MRI, OPG, Bone Density Scan and Ultrasound. 


Monday - Friday: 08:30am - 05:00pm

Saturday - Sunday: CLOSED


For more information, please visit: 

I-Med Radiology Thuringowa

Address: 12 Hervey Range Rd, Thuringowa Central QLD 4817

Phone: 07 4447 1650



Allied Health Services:

Allied Health Professionals consulting at Riverway Medical Centre include a Dietitian, Diabetic Educator and a Podiatrist who are able to assist you in your personal health. If you would like a referral to see other allied health professionals, please speak to your doctor.




If you would like to schedule an appointment with your doctor, please contact reception on 07 4755 9000 or you can make a quick and easy appointment through our "Book Now" link. Please note many of the doctors consulting at Riverway also welcome all walk-in patients.


The friendly staff at reception will always try to find a suitable appointment time for you with your doctor.


Please be aware that emergencies will be given priority by the doctors operating from the practice. If this situation should occur when you are scheduled to attend the practice and there is an extended delay, our receptionists will make every effort to contact you and make alternative arrangements.


Please note: As many of the doctors we support offer bulk billing services, your doctor will require a valid Medicare card to be sighted at the time of your appointment.


Information you supply:

If you are a new patient, your doctor will require that you complete a new patient form To ensure optimal patient care, your doctor may also request that you inform them of your cultural background.


Please inform reception of any changes to your personal information on subsequent visits, such as change of contact or Medicare details, address or emergency contact



When your doctor receives significant abnormal test results, they will arrange for you to be contacted to schedule a follow up appointment as results cannot be given over the phone.


Health Information:

All patients have the right to access their personal health information under the Privacy Amendment (Private Sector) Act 2000. On request for access to personal health information, our practice documents each request and endeavours to assist patients in obtaining access. There may be charges involved in providing copies of all or part of your records. Information may not be available immediately, please allow a minimum of four (4) working days for an access time to be arranged or information to be collated and copied.



Reception will take a message for your doctor unless it is clinically necessary to interrupt a consultation. Your doctor will then return your telephone call or email at their earliest convenience.


Repeat Prescriptions:

You will need to see your doctor in order to get a repeat prescription.


Your doctor cannot write you a referral to a specialist without a consultation.


Zero Tolerance Policy:

This medical practice has zero tolerance for abusive and/or threatening behaviour towards the independent doctors, staff members and/or other patients. This includes shouting, swearing, aggressive actions, threats, inappropriate gestures and name calling. If you are abusive or threatening, you will be required to leave the medical centre and transfer your care to another practice. Refusal to leave will result in the police being called.


After-hours Care:

Riverway Medical Centre

After-hours telephone advice for current patients of doctors consulting from Riverway Medical Centre is available on 0409 804 251.


House Call Doctor

Phone: 13 55 66
Visit Website
Mon - Fri 6:00pm - 8:00am

Sat - 12:00pm onwards

Sun & Public Holidays 24 hours


The Townsville Hospital Emergency Department

Phone: 07 4433 1111
Open 24 hours


Mater Hospital Emergency Department

Fulham Road, Pimlico
Phone: 07 4747 4000
Open 7:00am to 11:00pm, 7 days per week
Cost: out of pocket fee capped at $220



Phone: 13 HEALTH (13 43 25 84)

Open 24 hours


For all Emergencies Dial - 000